Frequently Asked Questions
Answers to all your questions about 11xx
From opening an account to payments, bonuses, and security — everything you want to know about 11xx in one place.
11xx is a fully Bengali-language online betting and casino platform for players in Bangladesh. Below we have organized the most frequently asked questions into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
Questions about opening an account, logging in, and managing your profile.
To open an account at 11xx, you need an active mobile number and a valid email address. The registration process is entirely online — fill in the form, verify your mobile number, and set a strong password. Only people aged 21 or older are allowed to open an account.
Go to the 11xx login page and sign in with your registered mobile number or email and password. If you forget your password, use the "Forgot Password" option to receive an OTP on your mobile and reset it. Avoid logging in on public devices for your security.
No. Under 11xx rules, each player may operate only one account. Creating multiple accounts may result in all of them being permanently closed and any balance being forfeited. If you are unsure, ask support.
Yes, you can update your email and contact details from profile settings. However, to change your registered mobile number or identity information, you will need to contact the support team and complete a verification process.
Entering the wrong password repeatedly may temporarily lock your account. In that case, contact 11xx's 24/7 live chat support. You can also email [email protected] for help. Once your identity is verified, your account will be reactivated promptly.
Deposits and Withdrawals
Questions about transactions via bKash, Nagad, Rocket, and bank transfer.
Deposits made via bKash, Nagad, or Rocket are usually credited to your account almost instantly. Bank transfers may take a little longer. The minimum deposit amount across all methods is ৳200. If you experience any issue, notify support right away.
Withdrawals at 11xx typically take just 5 to 30 minutes. The minimum withdrawal amount is ৳800. Once your request is verified, funds are sent promptly to bKash, Nagad, or Rocket. There may be a slight delay during busy periods, but processing is completed within the stated timeframe.
11xx does not generally charge extra fees on deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket) may apply its own transaction fees according to its own rules. Contact support for the latest information.
11xx currently supports four methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 across all methods. Because Bangladesh's most popular mobile payment networks are directly connected, transactions are fast and secure.
If you want to cancel a withdrawal that is being processed, inform support via live chat as quickly as possible. If the request has not yet been sent, cancellation may be possible; once it has been sent, it cannot be cancelled. Contacting support promptly is the best approach for any changes.
Games and Rules
Questions about cricket betting, slots, live casino, and mobile gaming.
To bet on any cricket match including BPL, you must first have a balance in your account. Go to the Cricket section, choose the match you want, select a bet type (match winner, top batsman, total runs, etc.), and enter your stake. Live betting is also available after a match has started. Betting limits and odds can be seen on each event's page.
RTP (Return to Player) is the theoretical return rate of a slot game — it shows how much, on average, comes back for every ৳100 wagered over the long term. For example, a 96% RTP means an average of ৳96 may be returned. However, this is not a guarantee — each spin is independent and results are random.
Yes, 11xx is fully mobile-friendly. You can play directly from the browser on both Android and iOS devices — no separate app download is needed. Slots, live casino, cricket betting — all sections run smoothly on smartphones.
11xx's live casino features games from multiple top providers including Evolution Gaming and Ezugi — live baccarat, blackjack, roulette, Dragon Tiger, and much more. All games are played with real dealers via live streaming, giving you an authentic casino experience.
11xx only uses software from reputable game providers (including Pragmatic Play, PG Soft, JILI, and Spribe), all powered by third-party-tested RNG (Random Number Generator) technology. Every game result is completely random and impartial.
Bonuses and Promotions
Questions about the welcome bonus, cashback, VIP program, and wagering.
New members at 11xx receive a 150% bonus on their first deposit, up to ৳5,000. For example: deposit ৳1,000 and get a ৳1,500 bonus — giving you a total balance of ৳2,500. Deposit ৳8,000 or more and receive a ৳5,000 bonus for a total of ৳13,000. To claim the bonus, simply make your first deposit after creating your account — the bonus will be added automatically.
A wagering requirement is the condition that states how many times the bonus amount must be bet before it can be withdrawn. At 11xx the wagering requirement is just 15 times — comparatively low within the industry. This means if you receive a ৳1,500 bonus, you need to place a total of ৳22,500 in bets before the bonus funds can be withdrawn.
11xx's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up step by step through regular play. The Bronze tier offers a weekly cashback of up to 0.2%; Silver offers 0.5%, Gold 0.8%, and Platinum up to 1.0%. Higher tiers also come with priority support and special offers.
In general, the welcome bonus can be used on slots and selected casino games. On some games, bets placed with bonus funds may contribute to wagering at a limited rate. Check the terms and conditions page for exact details or ask via live chat.
Every bonus has a set expiry period. If the wagering requirement is not met before the bonus expires, the bonus balance will be cancelled, though your original deposited funds generally remain intact. So start using a bonus as soon as you receive it and read the terms carefully.
Security and Responsible Gaming
Questions about data protection, age verification, self-exclusion, and support.
Yes. 11xx uses SSL encryption technology, which means all your data is transmitted through encrypted channels. Payment information is not stored on the server and is never sold to third parties. See our privacy policy for full details.
Only people aged 21 or older may open an account and play at 11xx. Age is verified at the time of registration. Accounts belonging to underage individuals will be closed and any deposited funds will not be returned.
Self-exclusion is a feature that lets you voluntarily take a break from your account for a set period. If you feel that gambling is having a negative impact on your life, contact support. We can assist with exclusions ranging from 30 days to permanent. This service is completely confidential and free of charge.
11xx places the highest importance on responsible gaming. You can find detailed information on our responsible gaming page to help you keep your playing habits in check and recognise signs of addiction. Our support team is also ready to point you toward professional external assistance organisations.
11xx's support team is available in Bengali via live chat 24 hours a day, 7 days a week. For any question, complaint, or urgent issue, live chat is the fastest way to get immediate help. If you prefer to contact us by email, write to [email protected].
Still have questions? Contact support
Our team is by your side in Bengali 24/7 — get instant answers in live chat.
Live Chat Support
Instant support in Bengali 24/7. Log in to the site and start a chat.
Email Support
For detailed questions: [email protected] — replies are sent as quickly as possible.
Responsible Gaming
See our guide to learn about self-exclusion, setting limits, and preventing addiction.