11xx Privacy Policy

11xx operates as a safe, transparent, and responsible online entertainment platform for users in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are.

Below are definitions of some key terms used in this policy:

• "Platform" refers to 11xx's website, app, and all related digital services.
• "User" refers to any person who visits our platform or registers an account.
• "Personal Information" refers to any information that can directly or indirectly identify you.
• "Processing" refers to any operation involving the collection, storage, use, transfer, or deletion of data.

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We collect only the information necessary to provide our services. The information collected can be grouped into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for age verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for transactions)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Login time and location information on the platform

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage and wagering activity
• Preferred game categories and session duration

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We collect your information in the following ways:

• Directly provided: When you create an account, fill out a form, or contact us.
• Automatic collection: When you use the platform, cookies and tracking technologies automatically collect certain information.
• From third parties: Through payment service providers (such as bKash, Nagad) and identity verification agencies.
• From public sources: From public records or databases required to meet legal obligations.

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11xx uses your information only for legitimate and necessary purposes. These purposes are detailed below:

4.1 Service Delivery and Account Management

We use your information to create and verify your account, process transactions, provide bonuses, and ensure all platform services run smoothly.

4.2 Identity Verification and Age Confirmation

Our platform is for users aged 21 and above only. Age and identity verification is therefore mandatory at the time of account registration. Information collected for this verification is used solely for audit purposes.

4.3 Security and Fraud Prevention

We analyse transaction and activity data to maintain platform security, detect suspicious activity, and prevent money laundering or fraud.

4.4 Customer Service Improvement

Your information helps us respond to your queries, resolve complaints, and continuously improve the quality of our services.

4.5 Compliance with Legal Obligations

Information may be retained and disclosed as required to comply with applicable laws, regulations, and directives from regulatory authorities.

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11xx never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment service providers: Information necessary to complete bKash, Nagad, Rocket, and bank transactions is shared with the relevant service providers.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited technical data to ensure a secure gaming environment.
• Legal authorities: Information may be provided to the relevant authorities in the case of a court order, investigation, or legal obligation.
• Audit and security partners: With contracted technology partners to ensure platform security and fair play.

When sharing information with third parties, we ensure they maintain an equivalent standard of privacy protection. No information is shared with any third party for marketing purposes without your consent.

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Our platform uses cookies and similar technologies to operate properly. Cookies are small text files stored on your device that improve platform functionality.

6.1 Types of Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Help analyse platform usage patterns to improve services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

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11xx has put in place multiple industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data exchanged between you and our servers is protected by SSL/TLS encryption.
• Data Encryption: Sensitive stored data (payment information, identity documents) is kept in encrypted form.
• Access Controls: Only authorised staff can access your information for specified purposes.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorised access and cyber attacks.

No digital system is entirely secure, however. You are therefore encouraged to keep your password confidential and monitor your account for any unusual activity.

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We retain your information only for as long as necessary. The general policy is as follows:

• Active accounts: All information is retained for as long as the account remains active.
• Closed or inactive accounts: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
• Transaction records: Financial information and transaction history are retained for the period required by applicable law.
• Technical logs: System logs and cookie data are retained for a comparatively short period.

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You have the following rights regarding your personal information. You may contact us at any time to exercise these rights:

9.1 Right to Access

You have the right to know what information we have collected about you and how it is being used. Upon request, we will provide you with a summary of your information.

9.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected or completed. We will make the correction as promptly as possible.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if some information must be retained due to legal obligations or legitimate interests, complete deletion may not be possible.

9.4 Right to Restrict Processing

You may request that the processing of your information for certain purposes be stopped or restricted, particularly when the accuracy of the information is in question.

9.5 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Processing carried out before the withdrawal will remain lawful.

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11xx is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has provided information through our platform, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child has provided information on our platform, please contact us without delay.

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Our platform may at times be connected to third-party services, particularly in relation to payment gateways and game software. These third parties have their own privacy policies, and 11xx is not responsible for them. We recommend reading their privacy policies before using their services.

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We may update this privacy policy from time to time due to service improvements, legal changes, or other reasons. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy. We recommend reviewing this page regularly.

Continued use of the platform after a policy update will be considered acceptance of the updated policy.

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If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us through any of the following channels: